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DesklineGuest controlAdditional interfacesTips & Trickstourism promotion taxPresentation info event

Reservation system

Feratel Deskline

New: Translations in the web client are now activated. You can now make translations yourself.

 

Deskline is our reservation system. It offers many interfaces to online portals and booking websites. This gives the guest the opportunity to book their holiday online without having to wait for occupancy information, etc. The advantage of a central ‘collection point’ for all relevant data is a reduction in the amount of incorrect information and an increase in the quality of the data. For the landlord or hotelier, this results in great advantages when distributing his offers in the large ‘Internet’ market.

 

The new guest behaviour requires a rethink in the service chain. Spontaneous and short-term bookings, shorter stays and new technologies require the provision of a flexible and professional reservation system. The Upper Valais has decided on the Deskline system from Brig to Oberwald. The point of contact for all service providers in Obergoms (Oberwald to Niederwald) is Obergoms Tourismus AG.

The system is user-friendly and providers of overnight accommodation do not incur any costs in the form of a commission from Obergoms Tourismus AG when a booking is successfully completed online. From 1 November 2019, an annual fee will be charged for processing and support in the reservation system:

  • Holiday apartments ‘bookable online’ (incl. MeldeClient) à CHF 100.00
  • Holiday apartments ‘on request’ (incl. MeldeClient) à CHF 180.00
  • Hotel ‘online bookable’ (incl. MeldeClient) à CHF 50.00
  • Hotel ‘on request’ (incl. MeldeClient) à CHF 90.00

However, the tourism organisations depend on the active support and cooperation of the hoteliers and holiday apartment landlords. Only regularly updated quotas and prices as well as bookable objects in Deskline enable our guests to make direct bookings. Today it is a fact that the guest usually only searches for accommodation online and if beds are not available, immediately visits the website of another destination. Our employees at Obergoms Tourismus AG are happy to help all hoteliers and holiday apartment landlords with questions about the Deskline reservation system.

guest control

to register guests and overnight stays

According to the visitor's tax regulations of the municipalities of Obergoms and Goms, all holiday home owners are obliged to report the overnight stays generated in their holiday home or Maiensäss for statistical purposes.

  • Article 12. Visitor's tax regulations:

    The holiday apartments and Maiensässe shall report the number of overnight stays in the respective apartment during the period in question to the tax collection agency by 10 May and 10 November using a form provided by the agency.

Guest registration is based on the cantonal regulations on visitor's tax and the law on accommodation. Landlords who rent out accommodation for tourist purposes, for a fee and without hotel-style services, are obliged to provide us with the following data about their guests via the MeldeClient: surname, first name, date of birth, address, nationality, type and number of identification document, dates of stay at the accommodation.

 

All holiday apartments that are connected to our reservation system (Feratel/Deskline) on our website www.goms.ch can register their guests directly via the WebClient. All other landlords will receive external access to the registration client.

What deadlines apply?

We will use the current first semester from 1 November 2024 to 30 April 2025 as a test phase for you and us. The overnight stays will not be checked yet.

 

We will check the reporting period from 1 May 2025 to 31 October 2025. The overnight stays must be entered there by 10 November 2025. Missing reports will be followed up and may also be fined. We will remind you to enter the data before the deadlines expire. In addition, we are always available to answer your questions or provide support.

Who has to do what?

Scenario Overnight stays Mandatory reporting Mandatory guest control
You own a holiday apartment or Maiensäss, but do not rent it out and do not yet have access to the WebClient yes Collective registration no
You own a holiday apartment or Maiensäss and already rent it out via our Feratel system yes Automatic guest registration yes
You own a holiday apartment or a Maiensäss and already rent it out, but not through our booking and reservation system (Feratel WebClient) yes collective message yes
You own a hotel, a campsite, a group accommodation or a bed and breakfast yes as usual yes

Instructions

Login Webclientcollective reportPre-Check inGuest control form

Why all this?

The reported overnight stays enable us to better understand the occupancy rate within the destination afterwards and to find out when most of the guests are in the valley. This enables us to improve the design of our offers and to
better plan services.

Do you need support?

We understand that reporting overnight stays involves extra work for you. It is important to us to emphasise that this is not about burdening you with additional bureaucracy. We want to make reporting as easy as possible for you. You are therefore welcome to contact us at any time if you need help: reservation@goms.ch, tel. +41 27 974 68 68. You can also visit our offices in Oberwald, Münster or Reckingen. We are happy to help.

Additional interfaces

Increase your visibility with online booking platforms

Booking.com is the global market leader for online travel bookings. Airbnb is also one of the major global booking platforms. Gain even more reach by being bookable on Booking.com and/or Airbnb – without fear of double bookings – and without additional data maintenance effort!

 

Commission for a booking via booking.com:

  • 12% (+7.7% VAT on the commission amount) to Booking.com
  • 2% to Feratel Deskline

Commission for a booking via Airbnb:

  • 15% to Airbnb
  • 2% to Feratel Deskline
Advantages of these platforms

Tips & Tricks

Digital Marketplace

The digital marketplace Valais at wallis.ch/shop is another sales channel for service providers in Goms. On this platform, guests can plan and book their stay from A to Z directly online. The aim of the shop is to unite the various economic players in Valais and thus create added value for the canton.

 

You can also benefit from it. In order for your hotel, holiday apartment or other offers to be displayed in this shop, you must sign the contract with Matterhorn Region AG (see below). Prerequisite: The product or service must be activated and bookable online in the Feratel booking system. MRAG charges a sales commission of 10%, the remaining 90% goes directly to the service provider. You can send the signed contract to Matterhorn Region AG: product@matterhornregion.ch

 

rental contracts

A rental agreement template (in German) is provided by the Swiss Tourism Federation here.

Further templates for landlords and owners can be found here.

Classification of your holiday home

The classification with one to five stars makes your holiday apartment assessable for our guests. They can compare the numerous accommodations regarding their facilities.

 

Here you can see the advantages of the stars.

Would you like to have your accommodation classified? Then send us an e-mail and we will send you the survey form.

The classification costs CHF 65.00 per holiday apartment, valid for four years. The Swiss Tourism Federation will then issue you with the certificate.

 

Tenancy, administration and cleaning addresses

company contact website
zumi plus, Oberwald +41 79 637 99 07 www.zumi-plus.ch
AZ Service, Ulrichen +41 79 234 59 36 www.azscgoms.ch
Jossen Immobilien, Gluringen +41 79 321 35 70 www.jossen-immobilien.ch
Airhosted GmbH +41 44 974 60 28 www.airhosted.ch
Ferienhausreinigung +41 77 212 80 30 www.ferienhausreinigung.ch
Mabeo Services +41 27 922 03 33 www.mabeo.ch
Wäscheservice Roswitha Kreuzer +41 79 578 02 09  
RaSa Reinigung +41 79 394 89 38 www.ra-sa.ch
Gloor Glanzpunkt gmbh +41 27 922 04 85 www.gloorglanzpunkt.ch

tourism taxes

visitor's tax

The visitor's tax is levied on guests in Goms. It is used to finance the operation of an information and reservation service, the organisation of events in Goms, and the creation and operation of facilities for tourism, culture and sports. They are based on the visitor's tax regulations of the municipalities of Goms and Obergoms.

Find out more

tourism promotion tax

Tourism promotion taxes are taxes based on the cantonal tourism law. They are levied annually as a flat rate from legal and natural persons who benefit directly and indirectly from tourism, as well as from owners of rented holiday apartments (campsites, group accommodation) to finance tourism promotion measures.

The owners of holiday apartments pay the following annual flat rates:
CHF 120.00 for a 1-2 room apartment
CHF 150.00 for a 2.5-3 room apartment
CHF 180.00 for a 3.5 room apartment and larger

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